🚛 Delivery Coverage

We deliver products all over Bangladesh, including:

• Dhaka City

• Suburban Areas

• District & Rural Locations

⏳ Delivery Time

⚠ Delivery time may vary due to weather, political situations, holidays, or courier delays.

💰 Delivery Charge

Final delivery charge is calculated automatically during checkout based on your location and product weight.

🚚 Cash on Delivery (COD)

• Available across most locations in Bangladesh

• For selected items only

• Additional COD charges may apply

📦 Order Processing

• Orders placed before 5:00 PM are processed same day

• Orders after 5:00 PM are processed next working day

🔄 Return & Replacement Policy

We ensure product quality before delivery. However, if any issue arises, we offer easy return & replacement under the following conditions:

✅ Eligible for Return / Replacement

You may request a return or replacement if:

• You received a damaged product

• You received a wrong item

• Product is defective or not functioning

• Product does not match description

❌ Not Eligible for Return

Return requests will NOT be accepted if:

• Product is damaged by customer

• Missing original packaging

• Missing invoice / warranty card (if applicable)

• Used or altered products

• Electronics without unboxing video proof

⏳ Return Request Timeline

• Return requests must be submitted within 48 hours of delivery

• After 48 hours, no claims will be accepted

🔁 Replacement Process

• Replacement is processed within 3–7 working days

• Replacement depends on product availability

💳 Refund Policy

If replacement is not possible:

• Refund will be issued within 7–10 working days

• Refund method:

  • Mobile Banking (bKash / Nagad / Rocket)

  • Bank Transfer

🎥 Mandatory Unboxing Video Policy

To ensure fair resolution:

Unboxing video is mandatory for any return or damage claim.

Video must clearly show:

• Full package opening

• Product condition

• Product label & seal

Without unboxing video, no return or replacement will be processed.

🛡 Customer Satisfaction Guarantee

Your satisfaction is our priority. If you face any problem, our support team will assist you until resolution.